Refund Policy

Last updated: March 27, 2026

Entities: EURL Goubba Solutions & Goubba Holding SAS

Go provides prepaid eSIM data plans that are digital products. Once an eSIM profile is installed and activated on a device, the service has been delivered and the purchase is considered final.

1. Non-Refundable Purchases

The following situations do NOT qualify for a refund:

The eSIM profile has been installed on a device (even if not yet used).
The eSIM data plan has been activated and data has been consumed.
The device is not compatible with eSIM technology.
The device is carrier-locked.
Unused data at the end of a plan's validity period.
More than 14 days have passed since the purchase date.
Promo or discounted offers.

2. Eligible Refund Cases

2.1 Technical Failure

If Go is unable to deliver the eSIM profile due to a technical error on our side within 48 hours, a full refund will be issued.

2.2 Non-Activated Plan

If you have NOT yet installed or activated the eSIM profile, you may request a refund within 14 days of purchase.

2.3 Duplicate Charge

Duplicate charges due to payment processing errors will be refunded in full.

3. How to Request

To request a refund, please contact Go support with your order reference number and transaction ID.

Email Support

support@goubba.com

Live Chat

Available on our website

4. Refund Timeline

5-10 DaysCredit/debit card and third-party payment processors.
InstantRefunds to your Go Wallet balance.