Privacy Policy

1. Introduction

This Privacy Policy describes how Go collects, uses, and protects your personal data when you use our eSIM platform, website, and mobile application. By using our services, you acknowledge the terms of this policy.

2. Data We Collect

3. Purposes of Processing

Go processes your data for:

• Service provision: Activating and managing your eSIM profiles.
• Compliance: Identity verification as per Algerian and international telecommunication regulations.
• Support & Improvements: Troubleshooting and optimizing our services.
• Communication: Transactions, updates, and marketing (only with your consent).

4. Data Sharing

We share your data strictly with:

• Telecommunications Carriers: To activate and terminate your eSIM profiles globally.
• Technical Service Providers: Hosting, payment gateways, and analytics partners.
• Regulatory Authorities: When legally required or to prevent fraud.

Note: We never sell your data to third parties.

5. Data Retention

Go retains your data as long as necessary:

• Account data: Until you request deletion.
• KYC/Verification data: Deleted after successful activation, unless longer retention is required by local laws.
• Transaction data: Kept for 10 years as per accounting laws as applicable.

6. Your Rights

Under Law n°18-07 and GDPR, you have the right to:

• Access your data
• Correction of info
• Deletion of data
• Data Portability

7. Data Security

We use industry-standard encryption (SSL/TLS) for data in transit and at rest. Access is restricted to authorized employees on a need-to-know basis.

8. Cookies & Tracking

Our websites use cookies for session management, analytics, and marketing. You can manage cookie preferences through your browser settings or our cookie consent tool.

10. Contact & Complaints

For any privacy-related questions or to exercise your rights: